FAQ

#play2win

1.Installation

1.1 How do I play with the free software?

Download the FREE POKER SOFTWARE and install it on your computer. Double click on the icon on your desktop to launch the poker software. You will see the registration screen. Register for free and complete the process for registration and start playing immediately.

1.2 What are the minimum and recommended system requirements?
Minimum requirements: Pentium II 500 or better, 64 MB memory or better, sound card, SVGA screen capable of True color. The poker software works with Windows 2000/ XP/ Vista/ Windows 7 on 32 and 64 bit platforms.

2. Security & Privacy

2.1 Is my credit card number safe in your hands?

Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the pokers. We guarantee secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company.

2.2 How safe is it to give my credit card details over the Internet?

We use state-of-the-art encryption technologies which ensure that your personal and card information is protected at all times.

2.3 Are my account number and password safe?

Yes. The poker software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

2.4 Can I register a credit card at the poker that is not in my name?

We do not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, and your credit cards and account. If another person would like to play in our poker via your PC, we recommend they open their own Real Account.

3. Support

3.1 What do I do if I need technical assistance?

This poker provides free toll-free and e-mail support to all poker players. Contact us 24-hours a day, 7 days a week if you have any questions, queries or suggestions. Our operators are standing by.

3.2 Who do I contact if my question isn't answered here?

Contact us by email or filling in the contact form for any support related questions

4. Game Play

4.1 What happens if I lose my connection to the gaming server?

If the gaming server received the bet it will be recorded and the result will be displayed after your Internet connection comes back. If the gaming server does not receive the bet you will either see the result of your previous bet or you will be asked to complete the unfinished bet.

4.2 Why do the cards not flip over during a hand?

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

4.3 How can I view exactly what cards have been dealt?

You may view your game history in the Cashier. Click "My Details" and "Play History". Your complete wagering history is available right back to the day you signed up.

4.4. The game froze while I was in a hand. What happened?

You most probably lost the interenet connection or had a sudden drop in the connection speed. You should close the table and join it again. Any chips at the table will be automatically returned to your account.

4.5 Why do the cards not flip over during a hand?

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
4.6 How can I view exactly what cards have been dealt?

You may view your wagering history in the Cashier. Click "My Details" and "Play History". Your complete wagering history is available right back to the day you signed up.